Key Policy Points
Cancel more than 96 hours (3+ days) before your tour for a complete refund.
Cancellations within 72 hours of the tour start time are partially refundable.
Late arrivals and no-shows are non-refundable regardless of circumstances.
If we cancel due to severe weather, you receive a full refund or free reschedule.
Full Cancellation Policy
Group Tours & Activities
Cancellations received more than 3 days (96+ hours) before the tour start time are fully refundable. Cancellations received within 72 hours of the tour start time are partially refundable. Amendment requests are subject to availability and price changes.
Late Arrivals & No-Shows
Late arrivals and no-shows are non-refundable. This applies to any tour participant who fails to arrive or arrives after the tour has departed.
Rescheduling
If you need to change your tour date, please contact us at Telltaletours44@gmail.com or call (314) 614-5713 as early as possible. Amendment requests are subject to availability and price changes.
Weather & Operator Cancellations
Our tours operate rain or shine. In the rare event that Telltale Tours must cancel a tour due to severe weather, a public safety emergency, or circumstances beyond our control, all guests will receive a full refund to their original payment method within 5–7 business days, or the option to reschedule at no additional charge.
Private & Corporate Tours
Cancellations received more than 7 days before the tour start time are fully refundable. Cancellations within 7 days are non-refundable. All amendments to private tours may be subject to an administrative fee of up to 20%.
Gift Cards
Gift cards are non-refundable. They are valid for 12 months from the date of purchase and can be applied toward any available Telltale Tours experience. Gift cards cannot be exchanged for cash.
How to Request a Refund
To request a cancellation and refund, email Telltaletours44@gmail.com with your booking confirmation number, the name on the reservation, and the reason for cancellation. We process all refund requests within one business day. Refunds are returned to the original payment method and typically appear within 5–7 business days depending on your bank or card issuer.
Cancellation FAQs
What is Telltale Tours' cancellation policy?+
For group tours, cancellations made more than 96 hours (3+ days) before the tour are fully refundable. Cancellations within 72 hours are partially refundable. Late arrivals and no-shows are non-refundable.
How do I cancel my booking?+
To cancel your booking, email us at Telltaletours44@gmail.com with your booking confirmation number and the name on the reservation. We process all cancellation requests within one business day.
What happens if a tour is cancelled due to weather?+
Our tours operate rain or shine. In the rare event that Telltale Tours must cancel a tour due to severe weather or an emergency, all guests will receive a full refund or the option to reschedule at no additional charge.
Can I reschedule instead of cancelling?+
Yes. Contact us at Telltaletours44@gmail.com as early as possible to reschedule. Amendment requests are subject to availability and price changes.
What is the cancellation policy for private and corporate tours?+
Private and corporate tours have a separate cancellation policy that is confirmed at the time of booking. Please refer to your private tour agreement or contact us directly for details.
Are gift cards refundable?+
Gift cards are non-refundable but are valid for 12 months from the date of purchase and can be used toward any available Telltale Tours experience.
What if I am late to the tour?+
Tours depart on time. If you are running late, please contact us immediately at 415-846-2220. We cannot guarantee that the tour will wait, and late arrivals are not eligible for a refund.
Questions about your booking?
Email us at Telltaletours44@gmail.com or call 415-846-2220. We respond within 24 hours.